Frequently Asked Questions & Troubleshooting


What are the important settings needed to run the website smoothly on the browsers?

Example problems...the "Done" button (the check mark icon button) is not working, getting "Ajax Errors", adding exercises to the HEP Editor list is not working.


Be sure that the browser you are using has Cookies AND JavaScript enabled. If these are not enabled on your browser, then the site will not work properly. You may have problems such as the exercises not loading to the HEP Editor page and or clicking the "Done" button does not work and you may get "Ajax errors".

Below shows if Cookies and JavaSacipt are enabled on the computer you are currently using to view this page. If Cookies and or JavaScript is NOT enabled, please visit the following link to learn how to enable them. https://www.whatismybrowser.com





Also, sometimes, clearing or deleting all previous "cookies" or temporary internet files also helps to clear random problems. For instructions on how to delete cookies, click the following link http://www.hep2go.com/delete-cache-main.php

 

 

 
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