SUPPORT, FAQ's, AND MORE

Instructions and basic information

	Getting Started. Basic instructions on using the site.
	Is HEP2go a web based software or a downloaded application software?
	What are the differences between the Free plan and the Pro plan?
	Have multiple staff members? Starting a Group plan
	What and where is the "Copy Text" button?
	How do I use the routine naming system?
	Using HEP2go with your EMR software
	How to track HEPs
	Sharing exercises and routines - Basics
	Sharing exercises and routine - Permissions
	Sending an HEP via QR code
	Sending an HEP via SMS text message
	How can I change the date on the HEPs?
	Patient Resubscribe Process
	How to cancel a Pro subscription

Troubleshooting and other

	Having trouble logging in or reseting password
	What are the compatible internet browsers to use?
	The site freezes up, is taking a very long time to load or you are experiencing other random problems
	When I click "Print" on the HEP Editor page, the PDF page to print is not appearing. What can I do?
	Can I use this website to create home programs for my workplace or business?
	Why did I not receive the confirmation email when I signed up?
	Why did my client/patient not get the home exercise program I emailed?
	After printing to paper, there are strange characters showing in the text description of the exercises. What can I do?
	What are the file types that are accepted for uploads of images and videos?

	New FAQs
	How can I change the date on the HEPs?
	How do I use the routine naming system?
	How to track HEPs
	Using HEP2go with your EMR software
	Having a problem that you don't see above? Please be sure you have tried deleting cookies and temp internet files in your browser settings, close the browser, re-open it and try again. Click here for instructions on how to do this. If the above information is not helpful, please use the support button on the bottom right of this page to contact us.
Home page