We are aware and working on the following issues: Group management, layouts, view PDF from history page, creating new custom exercises, upgrading to Pro, new Pro membership sign ups, logo branding, updating payment info, receipt PDFs and changing image sizes (small medium large) when searching exercises.

For status updates, please visit our status page.

If you have any technical IT related questions regarding the malware attack, you can email our IT team at security.response@HEP2go.com
We took action to secure our systems, investigate the issue and strengthen our security measures. System is operational and clear of malware. A thorough network scan by us and multiple 3rd party testing conducted on HEP2go's platform. The scan utilized the latest software and tools to meticulously examine all network devices and endpoints for any signs of malware or viruses. After detailed analysis, no malware or viruses were detected.

Your security is our top priority and we appreciate your continued trust in us. We remain committed to providing you with a safe and reliable experience.

New Glitches and Fixes
  After loading a saved routine, nothing shows on the HEP Editor page and I can't deliver the HEP.
  I'm being randomly logged out of the site and not able to deliver an HEP OR when I click the done button to go to the HEP Editor page I am being redirected to the wrong page or logged out.
 
         
Instructions and basic information
  Getting Started. Basic instructions on using the site.
  Is HEP2go a web based software or a downloaded application software?
  What are the differences between the Free plan and the Pro plan?
  Have multiple staff members? Starting a Group plan
  What and where is the "Copy Text" button?
  How do I use the routine naming system?
  Using HEP2go with your EMR software
  How to track HEPs
  Sharing exercises and routines - Basics
  Sharing exercises and routine - Permissions
  Sending an HEP via QR code
  Sending an HEP via SMS text message
  How can I change the date on the HEPs?
  Patient Resubscribe Process
  How to cancel a Pro subscription
 
         

  Troubleshooting and other

         
         
         
  Having trouble logging in or reseting password
  What are the compatible internet browsers to use?
  The site freezes up, is taking a very long time to load or you are experiencing other random problems
  When I click "Print" on the HEP Editor page, the PDF page to print is not appearing. What can I do?
  Can I use this website to create home programs for my workplace or business?
  Why did I not receive the confirmation email when I signed up?
  Why did my client/patient not get the home exercise program I emailed?
  After printing to paper, there are strange characters showing in the text description of the exercises. What can I do?
  What are the file types that are accepted for uploads of images and videos?
 
  Work Flow
  How can I change the date on the HEPs?
  How do I use the routine naming system?
  How to track HEPs
  Using HEP2go with your EMR software
 
 
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If the above information is not helpful, please use the support button on the bottom right of this page to contact us.
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